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(2 reviews)
100% of customers recommend this property

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Resident Reviews

submitted by Amber R. - |Recommended: YesI love POM, but it could be better. — I lived here in 2017 when I transferred units in the military. I loved the complex and all it had to offer. I feel safe letting my kids play outside and be kids. All the neighbors are super friendly, and there's minimal noise. It's so peaceful and a place worth calling home. My only complaint would be that upon moving in, my apartment smelled like pet urine. I'm allergic to cats dogs so my allergies took over while moving in. Staff jumped on the issue right away by having the carpets cleaned again as well as vacuuming up. Unfortunately, this hasn't resolved the issue. The carpet still smells of urine, and no matter how many times I vacuum, I still find hair everywhere. It's on my clothes, furniture, and we just won't be playing our favorite game Twister anymore. Maintenance said it was the chemical I was smelling, but you cannot mistake the smell. The carpets should have been replaced to resolve the issue. My last request was ignored. I do love this property and I love the spacious apartment. I just wish they would take care of this one issue since it does affect my quality of life.
submitted by Morgan I. - |Recommended: YesQuiet, Pet Friendly, with Great Staff — This neighborhood is lively but inside the unit is quiet. Pet friendly, great lakes, pools, and very pleasant staff. Maintenance team is also friendly and quick. I have been here one month and already received a new dishwasher and got sprayed for bugs twice, when I saw a few ants. The complex is a bit older but location is prime and it is maintained well. Love living here I lived here a couple years ago and just came back.
response from property -... and we're so glad to have you back! Thank you for taking the time to acknowledge our community and maintenance team. We appreciate them so much and know our community would not be the same without their dedication and hard work. Please let our leasing office know if there's anything we can do for you!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Palms of Monterrey, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Palms of Monterrey, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose